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Transaction Terms

 

All the products on this website have real-life photos, detailed descriptions, materials, dimensions, and sizes. Please feel free to shop with confidence.

01Color difference explanation: due to the background of the photo..light.Due to the different levels of computer monitor resolution, color differences and color variations may occur, which are beyond our control and are not considered quality issues. The goods are sold as is. Since most jewelry is handmade, color differences and minor imperfections are to be expected. If you are very particular about color and imperfections, please carefully consider your purchase before placing an order.

 

02关于发货：买家下单付款后，我们都会在48Within an hour (two days) to make the shipment, basically in the afternoon5All orders placed and paid before the specified time will be shipped the same day. In the event of stockouts, we will contact you by phone or Alipay to inform you. When shipping, there are dedicated picking personnel to check the shipping documents and goods. After confirmation, they will be placed in bubble film pads.5The corrugated cardboard box emits.

 

03Courier Logistics: Our default courier is ZTO Express. If you need another courier, please contact our online customer service. If the courier does not arrive or if you urgently need the goods, please contact customer service to change to SF Express and China Post. For bulk goods, please inform the customer service of the latest logistics company address and the name of the freight station for transportation. This will help you pick up the goods in the shortest time and the nearest location. We solemnly declare that courier and logistics are beyond our control, and please do not use the satisfaction or dissatisfaction of the service attitude and the time of arrival of the courier and logistics as the basis for our evaluation.

 

04About receipt: Please ensure that the person himself signs for the goods upon delivery. If the person signs for the goods, such as family members, friends, or gatekeepers, it will be considered as the person's receipt. Please open and inspect the goods on the spot before signing. If there are any damage to the goods during transportation, please verify the claim or refuse to sign directly with the delivery personnel.

 

05About after-sales service: If you encounter any quality issues within three days from the date of receipt, please contact us immediately. We will provide a response for returns and exchanges. We will not accept any requests after this period. If there are no quality issues, we will not process any returns or exchanges. If the buyer simply does not like the product, if the product differs significantly from the pictures, if it does not meet their expectations, or if they are dissatisfied or feel that it is not as good as they imagined, these subjective reasons are not acceptable for returns or exchanges. However, if there are any objective quality issues such as rust, peeling paint, or loose stones, we will provide a full refund or exchange.

 

06Regarding feedback: Your honest evaluation is our relentless motivation for progress. If you are satisfied with the product and feel happy, please give us encouraging positive feedback. If you encounter any issues that are slightly dissatisfying, please communicate with our customer service immediately. We will resolve any problems quickly to eliminate your doubts and dissatisfaction in the first place and restore your pleasant mood.